United Airlines have never been really known for being customer friendly but now they may have another customer relations disaster on their hands.
A Facebook video caught three security officials violently pulling a man out of his seat and taking him off a plane in Chicago. The video, viewed more than 300,000 times, was captured by Audra D. Bridges, who said in her post that the man was kicked off because the airline had to make room for its standby crew. The story was first covered by the Courier-Journal of Louisville, Kentucky.
The video shows the man shrieking as the officials got him out of his seat and put him on the floor. The officials then dragged him away as he lay on the floor of the aisle.
A United Airlines spokesman confirmed the incident and said that the flight from Chicago to Louisville was overbooked. “After our team looked for volunteers, one customer refused to leave the aircraft voluntarily and law enforcement was asked to come to the gate,” he said. “We apologize for the overbook situation.”